GTC

I. General Terms and Conditions

I. Scope of application

We process your order in accordance with our General Terms and Conditions (GTC) valid at the time of the order. The current version of the GTC is available in our online shop www.hypo-a.de under "GTC". We expressly reserve the right to make changes and additions. Conflicting GTC do not become part of the contract.

II. Product descrition

The information in our online shop about our products (condition, dimensions, color, price, etc.) is as accurate as possible, but is non-binding. Images and photos are for illustration purposes only. The content of our product descriptions is the only relevant factor. We expressly reserve the right to make minor and reasonable product changes.

III. Contract conclusion/credit check

1. The sale of goods via this website is carried out by the
   hypo-A GmbH,
   Möllerung 9A, D-23569 Lübeck, Germany
   CEO: Irmtraut Volkmann, Wiebke Ivens,
   USt.-ID-Nr.: DE 192633004, registered at the local court Lübeck HRB 4364 HL, Phone: +49 (0) 451 307 21 21, Fax: +49 (0) 451 30 41 79, E-Mail: info@hypo-a.de.

2. You can place your order by telephone, email or using the online order form integrated in our online shop.
   
   Ordering process for online orders:

• Placing the selected goods in the virtual shopping cart
• Confirm by clicking the button »View shopping cart« and checking the information in the shopping cart
• Clicking the button »Checkout«
• Registration and registration as a new customer or guest
• Reading and confirming the cancellation policy and the general terms and conditions
• Re-checking or correcting the goods and data entered. Input errors can be corrected using the Internet browser's back button. Closing the Internet browser cancels the order process.
• Binding order by clicking the button "Order with payment". This means you are making a legally binding contract offer to purchase the goods contained in the shopping cart.
  
  We will confirm receipt of the order immediately by email. This confirmation of receipt does not constitute acceptance of the offer. The contract is concluded when we accept your order through our order confirmation or by delivering the ordered goods. We will send the order confirmation by email.
  
  The contract is concluded exclusively in German.
  
  We save the contract text and send you the order data and our terms and conditions by email. You have the option of accessing the contract provisions, including the general terms and conditions, on our website when concluding the contract and saving them in a reproducible form.

3. We reserve the right to carry out a credit check before accepting the order if there is an overriding legitimate interest in doing so within the meaning of Art. 6 (1) (f) GDPR, for example if we make advance payments or in the case of continuing obligations (contract for recurring services).

IV. Delivery

1. We are entitled to make partial deliveries if part of the ordered goods are temporarily unavailable. In any case, we will bear any additional shipping costs.
2. Within Germany, we generally deliver orders within three working days of receiving the order. For deliveries to other countries in the European Union and Switzerland, delivery generally takes about two additional working days. If we do not have the ordered goods in stock - for example due to high demand - delivery times may change. When you fill out your shopping cart and enter your address, the exact delivery date will be listed before you place your order.

V. Shippig costs and duties

1. Shipping costs depend on the number and weight of the packages and the country of the delivery address. When you fill out your shopping cart and enter your address, the exact shipping costs will be listed before you place your order. For more information about shipping costs, see "Shipping Information" on our website.
2. For deliveries outside the European Union and Switzerland, import duties (customs) may be incurred; these must be borne by you.

VI. Prices, payment terms

1. The prices stated in our online shop include VAT and other price components and are exclusive of the respective shipping costs.
2. Payment for the goods can be made via PayPal, credit card and direct debit (for all three payment methods we work with the payment service provider Payone for shop orders) or by advance payment, direct debit or invoice. The credit card account is debited when the order is completed. The so-called pre-notification period after the SEPA direct debit is shortened to one day.
3. We reserve the right to only offer you certain payment methods, such as advance payment or PayPal, if we do not have regular business dealings with you. The same applies in the event of repeated late payment.
4. If you pay by direct debit, you will be responsible for any costs incurred as a result of a payment transaction being reversed due to insufficient funds in your account or due to incorrect account details being provided by you..
5. Set-off and retention rights are excluded unless your counterclaim is undisputed or legally established.

VII. Right of cancellation

Cancellation Policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

In the case of a contract for the delivery of goods in several partial deliveries or pieces, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last piece.

In the case of a contract for the regular delivery of goods over a specified period of time, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the first goods.

To exercise your right of cancellation, you have to inform us (hypo-A GmbH, Möllerung 9A, D-23569 Lübeck, Germany, Phone: +49 (0)451 3072121, Fax: +49 (0)451304179, Email: info@hypo-a.de) of your decision to cancel from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of your cancellation of the contract. This deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Muster Widerrufsformular für den Verbraucher

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
• Contracts for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded,
• Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
• Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

VIII. Retention of title

All delivered goods remain our property until full payment has been made.

IX. Claims for Defects (Warranty and Liability)

1. If the packaging is damaged upon delivery, we recommend that you refuse to accept the delivery and inform the postman accordingly. If you only discover a defect in the delivered goods after opening the packaging, we ask that you contact us before returning the goods to us. If the complaint is justified, we will cover the return costs.
2. If the goods delivered by us are defective, you can, within the framework of the statutory provisions, demand that the defect be remedied or that defect-free goods be delivered (subsequent performance). If subsequent performance fails, you can reduce the purchase price or - in the case of a significant defect - withdraw from the contract.

X. Liability

1. We are liable without limitation:

1. in the event of intent or gross negligence on our part or that of our vicarious agents or our legal representatives,
2. in the case of personal injury,
3. in the event of damage caused by fraudulent intent and non-compliance with a guarantee given,
4. for claims under the Product Liability Act.

2. in the event of at least slightly negligent breach of an obligation by us or our vicarious agents or our legal representatives which is of essential importance for achieving the purpose of the contract (cardinal obligation), i.e. the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner regularly relies and may rely. In this case, liability is limited to the foreseeable, typically occurring damage. Liability for damage that is not typical of the contract, indirect or consequential damage and lost profits is excluded.
3. Otherwise, liability is excluded.

XI. Images and texts in our online shop

All images and texts in our online shop are our intellectual property. The use of the images and texts for commercial purposes is prohibited. The use of extracts from the images and texts for private purposes is possible, but requires our express prior consent.

XII. Data protection

Data processing is carried out in accordance with the applicable provisions of the Federal Data Protection Act and the General Data Protection Regulation. For more information on the processing of your personal data, please refer to the data protection information on our website.

XIII. Online dispute resolution, consumer arbitration board

1. Consumer arbitration board

We prefer to resolve your concerns in direct communication with you and therefore do not participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Consumer Dispute Resolution Act and are not obliged to do so. Please contact us directly if you have any questions or problems. Our email address is: info@hypo-a.de.

XIV. Final Provisions

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. If a provision of these General Terms and Conditions is or becomes invalid, the General Terms and Conditions remain otherwise valid. The parties undertake to replace the invalid or invalidated provision with one that most closely corresponds to the economic meaning and purpose of these General Terms and Conditions or the corresponding regulation. The same applies to filling any gaps in this contract.

Stand: July 2025